Job Description

Job Description

Job Description

THE WAY WE LIVE

We strive for excellence in everything we do in life. Our crafted drinks are a way we show respect for our customers and ourselves. They are the beginning of a relationship built on trust and care that through time grows to see our stories unfold in our city. As part of local communities, each Black Rock Coffee Bar team finds ways to serve their neighborhoods. And by doing so we help raise the bar for relationship and compassion. As relationship grows, so does accountability. We hold each other to higher standards for the good of all. Whether it be care for nature, care for those in need, or just a sincere desire to see others do well, we learn to expect a lot from each other and a lot for our customers. Our priority at Black Rock is not for others to know who we are and what we do... but for others to allow us to know them, to add fuel to their story, and to share in the journey.

COMPENSATION

$9.50 per hour + up to $5.00 per hour in tips

Hourly/Nonexempt

JOB SUMMARY

Join Black Rock Coffee Bar as a Barista, where your primary focus will be delivering exceptional customer service, crafting high-quality beverages, and fostering positive coworker relationships. Your genuine passion for coffee, meticulous attention to detail, and commitment to forging authentic connections will guarantee memorable experiences for each customer, contributing to a strong sense of community and leaving a positive impact on the neighborhood.

ESSENTIAL DUTIES & KEY RESPONSIBILITIES

• Immediately and warmly welcomes customers and team members, ensuring a positive, welcoming, and engaging environment.
• Abides by service speed requirements without compromising beverage quality or customer service, including third-party orders.
• Prepares and serves coffee and coffee-less beverages and food items using retail equipment, such as espresso machines and convection ovens.
• Maintains clean and organized work and customer areas, following health and safety guidelines.
• Promotes new coffee offerings and seasonal specials to enhance brand awareness and sales.
• Handles accurate cash and credit transactions, including daily cash deposits when required.
• Supports training initiatives and mentors new team members during their onboarding process.
• Manages daily, weekly, and monthly tasks assigned by the leadership team.
• Handles customer complaints and resolve issues professionally and promptly.
• Assists in inventory management and restocks supplies as needed, including product displays.
• Conducts line busting during peak periods to expedite customer orders, which may require exposure to various elements.
• Proficient at working independently during shifts with self-directed initiative and minimal supervision.
• Always follows Black Rock Coffee Bar’s policies and procedures diligently.
• Performs other duties as assigned.

PROFESSIONAL DEVELOPMENT

At Black Rock Coffee Bar, all team members, including entry-level Baristas, have leadership opportunities and room for growth. We seek proactive and positive individuals who provide exceptional customer service and contribute to a supportive work environment. As a Barista, you can develop leadership skills through initiative, cross-functional projects, and training new team members. Demonstrating dedication and adaptability fosters advancement within our coffee community, creating a rewarding experience for both team and customers, and nurturing leaders who embody our values and drive our success.

REQUIRED SKILLS & COMPETENCIES

• Strong communication and interpersonal skills for effective customer and team interactions.
• Ability to thrive in a fast-paced environment, handling multiple tasks with attention to detail.
• Excellent customer service skills with a friendly, outgoing personality.
• Capable of building positive relationships with customers and team members.
• Flexibility to work weekends, holidays, and varying shifts.
• Self-motivated and capable of independent work during down times.

PHYSICAL REQUIREMENTS

• Constant standing and walking for up to 8 hours to perform job duties.
• Occasional stooping, kneeling, or crawling may be required.
• Occasional lifting, carrying, pushing, or pulling of objects up to 50 lbs.
• Occasional use of ladders and ramps to access elevated areas.
• Frequent wrist and spine movement during beverage preparation and tasks.
• Constantly receives and exchanges detailed information through oral communication.
• Maintains clear vision for reading orders and interacting with customers.
• Demonstrates precise mental math skills for both following recipes and conducting accurate cash transactions.

BENEFITS

• Paid time off (full-time team members can expect to accrue 40-56 hours per year)

• 401(K) Plan options for eligible* team members
• Health insurance (medical, vision, dental) for eligible** team members
• Pet insurance and discount options for eligible** team members
• LTD, Life, and AD&D coverage for eligible** team members
• Holiday pay
• Team member Assistance Program (EAP)
• Professional development opportunities
• Team members enjoy free drinks

*Team members who complete 1,000 hours within a consecutive 12-month service requirement and have attainment of age 21, are eligible for 401(K) participation.

**Full-time team members who average 30+ hours per week over a 12-month measurement period are considered benefits eligible.

ADDITIONAL INFORMATION

By submitting your application and/or resume, you are indicating that all information is true and correct. Any untruthful or misleading information is cause for removal from the applicant pool or dismissal if employed.

The above statements are intended to describe the work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The duties and responsibilities of this position are subject to change and other duties may be assigned or removed at any time.

Black Rock Coffee Bar is an at-will employer. If you are hired, this means your employment is for an indefinite period of time and it is subject to termination by you or Black Rock Coffee Bar, with or without cause, with or without notice, and at any time. Nothing in this policy or any other policy of Black Rock Coffee Bar shall be interpreted to be in conflict with or to eliminate or modify in any way, the at-will employment status of Black Rock Coffee Bar team members.

Black Rock Coffee Bar values diversity in its workforce and is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

All team members undergo a 90-day introductory period upon hire or promotion, or any other employment change, during which performance, adherence to policies, and teamwork are closely evaluated. This period allows assessment of long-term suitability, with guidance, training, and support provided. Those meeting or exceeding expectations will continue employment opportunities within Black Rock Coffee Bar.

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