Job Description
Job Type: Full-Time and Part-Time
Work Location: WAH
Hours:- 11 AM - 7 PM Flexible
Salary: $12.75
About AnswerNet:
AnswerNet is the brand name for the AnswerNet family of companies including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., TPV.com, and Ansercomm to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients and we process over 125 million interactions per year.
Key Responsibilities:
● Engage with customers and clients, ensuring a positive and professional demeanor at all times.
● Address a variety of inquiries, including but not limited to authorization requests for telephone, energy, and other services
● Ensure compliance with all procedural, legal, and regulatory requirements throughout customer interactions.
● Maintain an organized and efficient workflow to meet service level expectations.
● Deliver exceptional customer service while handling both inbound and outbound interactions.
This role is ideal for individuals who thrive in a dynamic, customer-focused environment, and have a passion for creating meaningful customer experiences.
Essential Job Functions
Customer Experience:
● Handle a variety of inbound customer service calls, efficiently building rapport with customers through empathy, active listening, acknowledgment, and accurate information sharing.
● Interact professionally, respectfully, and energetically to address and resolve customer inquiries effectively.
● Leverage available resources as needed to resolve issues, demonstrating ownership and accountability in all interactions.
Relationship Building:
● Work independently and collaboratively as part of a team, actively engaging with teammates to achieve shared goals.
● Foster a supportive work environment through knowledge sharing and cooperative problem-solving.
Communication:
● Exhibit exceptional verbal and written communication skills when working with internal and external partners.
● Simplify complex topics, explaining them in clear and concise terms.
● Remain calm and effective under pressure, navigating ambiguity with adaptability and professionalism.
● Regularly provide and receive constructive feedback, and proactively report and document issues with detailed descriptions and examples.
Working Conditions / Physical Requirements:
● Maintain a quiet, distraction-free home office environment, simulating a professional office setting.
● Workspace: should provide a dedicated area separated from others while working.
● This job requires sitting for the majority of the workday.
● Flexibility to work various shifts, including days, evenings, and weekends, as needed.
Equipment and Internet Requirements:
● Employees are responsible for providing and maintaining their own equipment, which must meet the following specifications:
○ Personal computer running Windows 8 or newer.
○ Minimum of 8 GB RAM and an Intel Core i3 processor or newer.
○ Internet connection must be DSL or cable (satellite or wireless ISPs are not acceptable) with a minimum speed of 40 Mbps download and 10 Mbps upload.
○ A wired connection directly to the modem/router is required (ethernet cord required).
○ A noise-canceling headset for clear communication
○ Webcam connected to computer
Software Requirements:
● Google Chrome web browser.
● Microsoft Office Suite (Word, Excel, PowerPoint).
● Reliable email provider with sufficient storage capacity for large files.
● Current and updated antivirus software.
Minimum Qualifications:
● At least 1 year of customer service experience in an inbound or outbound call center is preferred.
● Ability to commit to working a minimum of 20 hours per week.
● Dedicated workspace free from background noise and distractions (e.g., children, pets, TV).
...years of building construction experience required Five years concrete experience required Skills Required: Strong Carpentry & Layout Skills are Required Leadership abilities and knowledge of construction practices and safety regulations are Required...
...are seeking a visionary leader to spearhead post training model research and development efforts. As the post training science lead,... ...encourage employees to give back to their communities through our volunteer programs.We're committed to including people with...
...Job Description Job Description Position Summary: Reporting to the VP of Communications & Events, the Events Manager is responsible for supporting the planning and execution of BNI Global Events, the BNI Global Convention and other specified National Conferences...
...: Be responsible for purchasing, menu compliance, inventory, food cost analysis, and food production forecasting; Ensure Sodexo... ...in the university's dining program to meet the diverse needs and tastes of the student body and staff; Promote customer loyalty and...
...Requisition #: 20275 Functional Area: User Experience/Interface Design Employment Type: Full-Time Work Options: Remote / Work... ...Summary J. J. Keller is seeking a creative and user-focused UI/UX Designer to join our team and play a key role in shaping the...