Call Center Customer Service Representative Job at Burrtec, Santa Clarita, CA

QjJkcWFlM3hXSGdBRGowMlBiMFB4b3hqckE9PQ==
  • Burrtec
  • Santa Clarita, CA

Job Description

Job Description

Job Description

Burrtec Waste Industries, Inc. is a well-established refuse and recycling collection company serving over fifteen municipalities throughout Southern California and employing over 1400 full-time employees. Burrtec continues to grow through company acquisitions and successful bid proposals. Burrtec is a family-owned company that firmly believes the key element to our success is knowing how important each employee is in the organization. We have the following position:

Customer Service Representative

SALARY RANGE: $22.25/hour - $23.75/hour

Provides a variety of customer service duties by interacting, servicing, and consulting with customers via telephone or face-to-face.

ESSENTIAL DUTIES

  • Assist customers by starting new accounts and canceling or changing service levels and answering basic service related questions
  • Effectively communicate the various commercial and industrial services available and the cost associated with the service
  • Start and/or discontinue service by effectively eliciting information from the customer. Performs data entry tasks to enter the information into the in-house system
  • Follow proper phone etiquette and procedures in accordance with Burrtec’s guidelines
  • Utilize the in-house system on a consistent basis to enter information into the remarks field regarding service/account status
  • Provide resolution of customer complaints by dealing tactfully and effectively with their issues and provides options to resolve complaints
  • Assist walk in customers, processes / post payments and performs cash register functions
  • Generate work orders and submits them to operations for barrel exchanges, roll-off dump and returns, deliveries and extra pick ups
  • Resolve billing disputes and effectively interprets and explains account history
  • Process temporary service request by ensuring that accurate information has been obtained and conveyed to the customer regarding rental fees and overweight charges
  • Perform suppress billing functions
  • Handle return mail by gathering accurate customer information and resubmitting the bill
  • Process returning contracts by ensuring proper procedures have been followed and files and purges the contracts accordingly
  • Print invoices that have been generated
  • Process refund request according to procedures and brings them to a “0” balance
  • Experienced in debt collections with a focus on account follow-up and resolution of past-due balances
  • Skilled in contacting customers regarding delinquent accounts and negotiating payment arrangements
  • Ensures compliance with company policies and applicable regulations throughout the collections process
  • Audits credit balances

The duties and responsibilities described are not a comprehensive list; additional tasks may be assigned; or the scope of the job may change as necessitated by business demands.

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Strong customer service orientation coupled with interpersonal skills which demonstrates a strong concern for satisfying the customer.
  • Good oral and written communication skills.
  • Good listening skills and ability to elicit information.
  • Ability to establish and maintain an effective, professional and calm working relationships with customers and co-workers.
  • Flexible and have ability to handle multiple tasks.
  • Detail oriented and have concern for quality.
  • Computer Skills and ability to operate a 10-Key are required.
  • Ability to learn and correctly interpret and apply policies and procedures.
  • Ability to calculate change and file alpha & numeric documents.
  • Demonstrates professionalism while maintaining positive and respectful customer relationships
  • Strong attention to detail and organizational skills to manage multiple accounts effectively
  • Maintains a positive attitude

TRAINING AND EXPERIENCE:

  • Previous customer service experience, required
  • Previous call center experience, preferred

PHYSICAL:

  • Standing and/or sitting for prolonged periods of time - up to 8 hours or more per day
  • Manual dexterity and vision sufficient to operate a personal computer for long periods of time without experiencing abnormal hand, wrist or eye strain.
  • Hearing sufficient to understand conversations, both in person and on the telephone.
  • Ability to work on Microsoft Office (Excel and Word), 10-Key calculator, and FAX machine.

WORKING CONDITIONS:

  • Will work in an office environment and have daily contact with the public.

We offer competitive wages and an excellent benefits package, including 401k and 100% paid medical/dental/life insurance, and holidays/vacation/PSL.

Job Tags

Full time, Temporary work, Work at office, Flexible hours,

Similar Jobs

Velocity Rail Solutions

HOME DAILY -Class A CDL Driver - Train Fueling and Daily Inspection - Cannot live in Philly Job at Velocity Rail Solutions

 ...tanker (10-speed) Overtime Pay: After 40 hours Benefits ~ Medical, Dental, Vision (BCBS Individual & Family)~401(k): 5%...  ...fuel locomotives by following precise procedures on loading, transporting, and transferring diesel to locomotives on an on-call basis.... 

SearchPointNY

Legal Recruiting Coordinator (New York) Job at SearchPointNY

 ...Actively seeking a Legal Recruiting & Personnel Coordinator for a HYBRID and Full Time Role . The position will assist the law firm with the busy 2026 Summer Associate Program, as well as Lateral Recruiting efforts, and HR Personnel duties. The right candidate... 

BAF Transport INC

Class A FedEx Ground Truck Driver Job Job at BAF Transport INC

Class A FedEx Ground Truck Driver JobSOLO POSITION FedEx Ground:*Runs Monday - Friday Day Shift/ Nights Shift.Drop & Hook only. No touching freight.Pay 60 per mile..+ bonus $100s paid every 1 month. PAY WEEKLY 1,200 /1,350 Home Every Day1 week paid vacation... 

Loudoun County Public Schools

Dean, Special Education (EOY End of Year) Job at Loudoun County Public Schools

 ...Job Overview The Special Education Dean works to ensure the provision of a Free Appropriate Public Education (FAPE) for all students...  ...the designee for IEP meetings as assigned by the building administrator Oversee and support the progress of students through the... 

Tutor Me LA LLC

K-12th Tutor (Spanish-Speaking) Job at Tutor Me LA LLC

 ...Responsibilities Provide virtual instruction from your home computer, on your schedule. This is a...  ...day.Requirements Must be fluent in Spanish - REQUIREDPrevious tutoring/teaching...  ...special education, accommodations, and working with students with learning disabilities...