Job Description

Job Description

Job Description

We are seeking a Full-Time Call Center Manager to join our team! You will be responsible for setting appointments, assisting staff with their appointments/calls, implementing call center strategies and operations; improving systems and processes; managing staff, and running daily/weekly reporting on department productivity. Applicant must be a cheerful person of quality character who is able to follow detailed direction in a professional setting. This position is fast paced and one where no two days are alike.

• Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades.
• Accomplishes call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
• Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.
• Maintains equipment by evaluating and installing equipment; developing preventive maintenance programs; calling for repairs; evaluating and implementing upgrades.
• Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
• Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

​ Qualifications:

• Be Customer Focus
• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

For more than two decades, CMK Construction has set the standard for high-end home remodeling across Tampa Bay—earning “Best of the Best” honors and thousands of five-star reviews along the way. Join a winning team where craftsmanship isn’t just a buzzword; it’s the daily expectation. Here, you’ll collaborate with seasoned designers and builders, see tangible results in every dream kitchen, spa-inspired bath or roofing projects, and feel the satisfaction of clients who genuinely love our work. If you thrive on quality, innovation, and true customer care, CMK offers the stability, reputation, and growth path to build both extraordinary homes and an extraordinary career.

Company Description

For more than two decades, CMK Construction has set the standard for high-end home remodeling across Tampa Bay—earning “Best of the Best” honors and thousands of five-star reviews along the way. Join a winning team where craftsmanship isn’t just a buzzword; it’s the daily expectation. Here, you’ll collaborate with seasoned designers and builders, see tangible results in every dream kitchen, spa-inspired bath or roofing projects, and feel the satisfaction of clients who genuinely love our work. If you thrive on quality, innovation, and true customer care, CMK offers the stability, reputation, and growth path to build both extraordinary homes and an extraordinary career.

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