Job Description

At SOL Mental Health, we're not just building another clinical practicewe're redefining whats possible in mental healthcare, and that starts with exceptional people like you. As an early-phase organization with ambitious goals, we offer something rare: the chance to truly own your function and make a lasting impact on an industry that desperately needs innovation.

Your Contributions Matter Here

We understand that exceptional mental healthcare requires more than just talented clinicians. It demands a foundation of operational excellence, innovative thinking, and robust support systems areas where your expertise becomes invaluable.

At SOL, you'll find:

• True ownership opportunities in a growing organization where your ideas can become organizational standards
• Direct access to passionate executive leadership committed to building both an exceptional service and an exceptional workplace
• Career development pathways that evolve as we grow, with opportunities emerging faster than in established organizations
• Cross-functional collaboration that exposes you to multiple aspects of healthcare innovation and practice management

Why Building Something New Matters

Building a leading mental health practice is challengingwe don't pretend otherwise. But when passionate professionals unite under a common mission, exceptional things happen. Your contributions at SOL won't disappear into the machinery of a large organization; they'll visibly shape our practices, culture, and success.

We are seeking a dynamic and experienced Call Center Manager to lead and optimize our Patient Access operations in Houston, Texas. The ideal candidate will have a passion for connecting patients to high-quality mental healthcare, driving team performance, and enhancing operational effectiveness. This role will play a critical part in ensuring that prospective patients receive timely, empathetic, and seamless support as they navigate our services.

Key Responsibilities :

• Lead, mentor, and develop a team of call center agents handling inbound and outbound calls for appointment scheduling, patient inquiries, and service navigation.
• Implement and monitor performance metrics, KPIs, and quality assurance processes to ensure exceptional service delivery.
• Foster a patient-centric culture that prioritizes empathy, responsiveness, and professionalism in every interaction.
• Collaborate cross-functionally with clinical, marketing, and operations teams to align call center operations with organizational goals.
• Optimize workforce management, including staffing models, scheduling, and resource allocation to meet demand.
• Identify and implement process improvements and technology solutions to enhance effectiveness, efficiency, and patient and teammate experience.
• Monitor and report on contact center performance, providing insights and recommendations to leadership.
• Ensure compliance with HIPAA and other relevant regulations and standards.

Qualifications :

• Ability to work out of our Houston, Texas office 5 days a week
• 3-5+ years of experience managing call center operations, preferably in a healthcare or mental health setting
• Demonstrated success in driving team performance, achieving KPIs, and delivering a seamless patient experience
• Strong leadership, coaching, and team-building skills
• Excellent communication, interpersonal, and problem-solving abilities
• Proficiency with call center technologies, CRM systems, Electronic Medical Records (EMRs), and data analytics tools
• Deep understanding of patient access, scheduling workflows, and healthcare operational best practices
• Commitment to SOL Mental Health's mission and values

Compensation for this position falls between $90,000 and $120,000 annually, based on experience

We do things differently at SOL. Our values guide everything we do:

? We lead with heart

We look for good in others

We strengthen each other

We strive for excellence

We break new ground

If youre looking for a team that values your expertise, supports your growth, and empowers you to make an impact, wed love to connect. Join us in shaping the future of mental health care.

At SOL Mental Health , we believe that diversity and inclusion are essential to fulfilling our mission. We are committed to creating a workplace where everyone feels valued, respected, and empowered to contribute. We actively seek candidates from diverse backgrounds and experiences, and we ensure equitable hiring practices throughout our recruitment process. SOL Mental Health is proud to be an equal opportunity employer and encourages applicants from all walks of life to apply.

Ready to lead the charge? Apply today and help us build a brighter future for mental health!

Apply for this job

*

indicates a required field

First Name *

Last Name *

Preferred First Name

Email *

Phone

Resume/CV

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Have you lead a team in a call center environment? * Select...

Do you have previous healthcare experience? If so, where? *

Are you able to work, in person, out of an office in Houston 5 days/week? * Select...

What is your desired compensation? *

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Sol Mental Healths Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305

Page 1 of 1

OMB Control Number 1250-0005

Expires 04/30/2026

Voluntary Self-Identification of Disability

Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labors Office of Federal Contract Compliance Programs (OFCCP) website at .

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your major life activities. If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

• Alcohol or other substance use disorder (not currently using drugs illegally)
• Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
• Blind or low vision
• Cancer (past or present)
• Cardiovascular or heart disease
• Celiac disease
• Cerebral palsy
• Deaf or serious difficulty hearing
• Diabetes
• Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
• Epilepsy or other seizure disorder
• Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
• Intellectual or developmental disability
• Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
• Missing limbs or partially missing limbs
• Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
• Nervous system condition, for example, migraine headaches, Parkinsons disease, multiple sclerosis (MS)
• Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
• Partial or complete paralysis (any cause)
• Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
• Short stature (dwarfism)
• Traumatic brain injury

Disability Status Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

#J-18808-Ljbffr Sol Mental Health

Job Tags

Contract work, For contractors, For subcontractor, Work at office,

Similar Jobs