Job Description

Join to apply for the Call Center Manager-Bilingual Spanish role at Christopher Ligori & Associates

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Join to apply for the Call Center Manager-Bilingual Spanish role at Christopher Ligori & Associates

Job Description

FANTASTIC OPPORTUNITY Chris Ligori & Associates is a dynamic and innovative law firm dedicated to delivering exceptional customer experiences. We are currently seeking a motivated and experienced Call Center Manager to join our team.

Job Description

FANTASTIC OPPORTUNITY Chris Ligori & Associates is a dynamic and innovative law firm dedicated to delivering exceptional customer experiences. We are currently seeking a motivated and experienced Call Center Manager to join our team.

Primary responsibilities include, but are not limited to the following:

• Oversee day-to-day operations of the call center, ensuring efficiency and high-performance standards.
• Manage 3 to 4 call center employees.
• Monitor and analyze call center performance metrics, identifying areas for improvement.
• Train and mentor staff to enhance their skills and capabilities.
• Answer phones and take down client information of current and potential clients.

Requirements:

• Must speak fluent Spanish
• Proven experience as a Call Center Manager or similar role.
• Strong leadership and interpersonal skills.
• Excellent at articulating ideas clearly and concisely
• Must enjoy tackling complex challenges and finding solutions
• Consistently goes above and beyond on job duties
• Consistently achieve and exceed performance goals
• Good work ethic

Benefits :

• Health employer pays 100% of the premium.
• 401K plus employer matching
• 10 vacation days, 4 sick days and 2 personal days.

Company Description

Great place to work.

Great place to work.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Law Practice

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Job Tags

Full time, Day shift,

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