Job Description

Base pay range $20.00/hr - $22.00/hr Company Overview Trafera is an industry leader in delivering innovative IT products and integrated solutions for K‑12, higher education, state and local governments and expanding to commercial markets. Headquartered in Arden Hills, MN, the company is supported by strategically positioned service centers in the Twin Cities, Louisiana, North Carolina, Oklahoma, and West Virginia. We are uniquely equipped to meet the diverse needs of our customers and are expanding into new markets with support from Rotunda Capital Partners and other strategic investments. Our recognition on The Channel Company’s CRN Solution Provider 500 List, where we rank among the top 100 providers, demonstrates our excellence as a strategic service provider and our ability to deliver high‑impact IT solutions. We are committed to creating a welcoming and inclusive workplace that respects and values diverse perspectives and talents. Core Competencies Nimble Learning Collaborates Customer Focus Instills Trust Action Oriented Courage Persuaded Decision Quality Manages Conflict Optimize Work Processes Essential Responsibilities Diagnose and repair defective devices by examining external and internal components to confirm reported deficiencies and validate deficiencies. Determine parts needed to fix described issues and assess impact on warranty entitlement. Follow established processes to ensure accurate documentation of diagnosis and repair, parts required for repair, inventory counts, and parts utilization. Repair devices by installing motherboards, screens, keyboards, and other computer components. Effectively and efficiently work to achieve successful individual and team‑based quality and other performance standards. Collaborate with internal team members to check the quality of repairs. Minimum Skills, Abilities, and Requirements High school diploma or GED. 1 year of progressive experience in computer or electronic device repair. Demonstrated problem‑solving skills. Strong written and verbal communication skills with the ability to effectively document and communicate repair needs. Creative, results‑oriented mindset with the ability to collaborate with others to identify and solve issues and make proactive recommendations. Self‑directed work style, able to work autonomously, prioritize, and deliver results. Technology and Systems ERP System (preferably Infor CSI). Microsoft Office Suite (especially Excel). EEO Statement Trafera is proud to be an equal‑opportunity employer, providing equal opportunity to all employees and applicants based on an individual's qualifications, without regard to race, gender, religion, color, age, national origin, disability, genetic information, sexual orientation, gender identity, familial status, marital status, status with regard to public assistance, local human rights commission activity, amnesty, status as a covered veteran or any other protected factor in accordance with applicable federal, state and local laws. The hiring process for successful candidates includes a team interview and background check. We E‑verify all new hires. Seniority Level Entry level Employment Type Full‑time Job Function Information Technology Industries Computer Hardware Manufacturing Location Charlotte, NC Get Notified Get notified about new Computer Repair Technician jobs in Charlotte, NC. #J-18808-Ljbffr Trafera

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