Contact Center Agent Job at PedIM Healthcare, Crystal River, FL

Q1dWa2J1RCtYbjBNQ3p3eE1ia0R3SXBrcmc9PQ==
  • PedIM Healthcare
  • Crystal River, FL

Job Description

Job Description

Job Description

Description:

We are seeking Full Time Call Center Agents to join our Patient Contact Center team in Crystal River. Our Agents play a vital role in delivering outstanding support by assisting callers with inquiries related to our services and products. This role utilizes approved communication scripts to handle both inbound and outbound calls with professionalism and care, addressing patient registration, appointment scheduling, and general customer questions. We uphold company policies to ensure a consistently high standard of customer service throughout every interaction.

Key Functions

  • Provide exceptional customer service to promote patient satisfaction and build strong, trusting relationships.
  • Remain knowledgeable about current company policies, procedures, and applicable healthcare regulations to ensure accurate information is shared.
  • Demonstrate consistent professionalism, empathy, and clear communication in all patient and team interactions.
  • Answer inbound calls promptly with a warm, professional greeting; assist with patient inquiries (excluding medical advice), and route calls appropriately.
  • Accurately register patients over the phone, ensuring complete and correct documentation for electronic medical records.
  • Schedule in-person appointments efficiently based on patient needs and provider availability.
  • Maintain consistent phone availability during scheduled work hours, ensuring all calls are answered and no patient inquiries are left unattended.
  • Support the team by performing additional duties and responsibilities as assigned by leadership.  
Requirements:
  • High school diploma or equivalent; additional education or healthcare training preferred.
  • Demonstrated excellence in customer service with a patient-focused approach. 
  • Knowledge of company policies, procedures, and relevant healthcare regulations (e.g., HIPAA).
  • Proficiency in basic computer applications, including data entry and scheduling software.
  • Strong verbal and written communication skills with the ability to convey information clearly and professionally.
  • Consistently professional phone demeanor and effective call-handling techniques.
  • Ability to build and maintain positive relationships with patients, providers, and internal staff.
  • Strong organizational skills with the ability to manage time effectively and prioritize multiple tasks.
  • Proven problem-solving abilities and keen attention to detail.
  • Capable of working efficiently in a fast-paced, high-volume call environment while maintaining quality and productivity standards.

Work Environment

This is a fast-paced call center setting with frequent phone interactions, shared workspaces, and prolonged periods of sitting or standing.

Benefits

  • 401(k) with 4% employer match after 1 year of service
  • Health insurance
  • Dental insurance
  • Life insurance
  • Paid time off

 

This is a Full Time opportunity, approximately 40 hours per week, offering an hourly compensation starting at $15.00-$16.00 depending on experience.

If you’re a motivated individual with a commitment to outstanding customer service, apply now to join our dynamic team! 

EOE

PM20

Compensation details: 15-16 Hourly Wage

PId9ca81fb0e48-25405-27714328

Job Tags

Hourly pay, Full time,

Similar Jobs

Ally Financial

Analyst - Advanced Business Analytics, Auto Loss Forecasting and Reserving Job at Ally Financial

 ...customer and employee experiences run on data. We depend on the Ally analytics community to fuel these journeys and to help nearly 10,000...  ...analytics professionals across Ally in communities focused on business analytics, data science, R, Python, Power BI and more and... 

RH

Guesthouse Hospitality Support Associate Job at RH

 ...answer. We value team players, people who are more concerned with what\'s right, rather than who\'s right. RH is seeking a Guesthouse Hospitality Support Associate to join our team in providing world-class service to guests while taking great care of our equipment and... 

Jerry's Enterprises Inc.

Part Time Delivery Driver - Up to $18.00 hour / depending on experience Hiring Now Job at Jerry's Enterprises Inc.

 ...customers Ensure customers get the best produce, meat and dairy products available Shop customers' orders and deliver to their cars / home address given (will be some heavy lifting-up to 50lbs) Must be able to ascend and descend stairs Must be able to lift... 

Brennan Investment Group

Assistant Property Manager Job at Brennan Investment Group

 ...Location: Rosemont, IL Hours: Full-time; Monday Friday, 8:30AM 5:00pm Overview: We are seeking an Assistant Property Manager to join our team at Brennan Investment Group! The Assistant Property Manager position The Assistant Property Manager position supports... 

Super Radiator Coils

Welder Job at Super Radiator Coils

 ...our manufacturing team. The ideal candidate will have a strong background in welding techniques, attention to detail, and a commitment to quality. The Welders will be responsible for fabricating and assembling metal components to create high-performance coils and heat...