Job Description

Job Description

Job Title: Project Assistant Support Intermediate (Citizen Responder)

Location: Centennial, CO

Contract duration: 3 month temp to hire.

Job Summary

We are looking for a Citizen Responder to join our Call Center team in the City of Centennial! In this role, you will serve as the vital connection between city departments and the community—delivering exceptional customer support and ensuring inquiries, requests, and concerns are addressed promptly and professionally.

Responsibilities

• Receive complaints or inquiries via telephone, electronic mail. mobile app, and web requests from the public and provide answers, if known or through research, make the proper referral to an outside agency or resource, or

issue the appropriate service request to the field crews.

• Assist all department heads in working with citizens and community groups to resolve neighborhood concerns.

• Conduct research and prepare correspondence in response to internal and public inquiries or issues and concerns.

• Maintain knowledge of various issues, projects, and events surrounding the City.

• Coordinate resources to respond to citizen’s questions and concerns.

• Assist the department with preparing and analyzing weekly and monthly reports, generated through the CRM system, that monitors compliance with performance standards by reviewing data entry for accuracy and completeness on a daily,

weekly, and monthly basis.

• Perform data entry in the CRM system to initiate new requests, update service requests and reporting parties, and close work requests/work orders as necessary.

• Performs other similar duties as assigned.

Requirements

• High School diploma or GED

• Three (3) years call center or customer service experience.

• Basic knowledge of Microsoft Office Suite applications

• Ability to clearly and concisely communicate verbally and in writing with customers, office and field personnel

Nice To Have:

• Thorough knowledge of Microsoft Office Suite applications.

• Experience working with CRM applications and/or Service Request/Work Order systems.

• Strong interpersonal communication and relationship skills, the ability to interpret, apply, and explain work management procedures.

Screening questions:

Do you now or in the future require sponsorship (e.g. H-1B)? Y/N

EEO and ADA Statement:

Consulting Solutions and its family of companies is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at:

requests@consultingsolutions.com

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