Entry Level Helpdesk Analyst Job at Parasol Alliance, Portland, OR

Q21CblplNzNYbm9GQ3pVd1A3d0p4SWxuckE9PQ==
  • Parasol Alliance
  • Portland, OR

Job Description

Position Mission

The Resident Technology Support Analyst will provide technology support for the residents that live in our client’s communities. The Resident Technology Support Analyst will be responsible for providing technology support for residents over the age of 55, that live in our client’s community. This position will require one-on-one personalized experiences for in home visits and community-based classes provided in a group setting.

Responsibilities

  • Intake of resident support requests
  • Schedule onsite appointments for technical support
  • Onsite support of resident hardware and software
  • Create and lead group classes on different consumer technology
  • Phone and email support for initial incoming tickets
  • Ticket resolution as per the client service level agreement
  • Detailed documentation within service tickets on issue steps and resolution
  • Excellent customer service on the phone, via email and in person

Requirements

  • Must be upbeat, outgoing and have a cheerful disposition
  • Experience working or volunteering in a senior living setting a plus
  • Ability to build and maintain relationships with residents, their families and the community staff.
  • Value customer service-excellent communication skills and the ability to teach seniors how to use technology devices in a group setting or on an individual basis
  • Basic technical troubleshooting and problem solving on multiple types of devices including computers, laptops, phones, tablets, and smartphones.

Benefits

  • Hours 9-3:30p EST
  • Medical, Dental, & Vision benefits with employer contribution
  • 401k with 3% matching
  • Unlimited PTO
  • Quarterly bonuses
  • Certification reimbursement
  • Growth opportunities!

Job Tags

Work from home,

Similar Jobs

P2P

Senior Game Programmer (San Francisco) Job at P2P

 ...We are looking for a talented and experienced Senior Game Programmer who will be responsible for developing and maintaining our...  ...Curious about our game? Take a sneak peek by checking out this video and learn all about our vision here ! Our Hiring Process Stage... 

Carlos & Morgan Jewelers Inc

Store Manager Job at Carlos & Morgan Jewelers Inc

As a jewelry store manager, your responsibilities are to oversee the daily operations of a jewelry shop. You supervise employees, work to improve retail performance, set sales goals, and assist customers. Your duties also include recruiting and training store associates... 

NuWest Travel Nursing

Travel Medical Technologist Job at NuWest Travel Nursing

 ...Job Description NuWest Travel Nursing is seeking a travel Medical Technologist for a travel job in Key West, Florida. Job Description & Requirements ~ Specialty: Medical Technologist ~ Discipline: Allied Health Professional ~ Duration: 13 weeks ~36 hours... 

Supplemental Health Care

LPN / LVN - School Nurse - $39 per hour - Urgently Hiring Job at Supplemental Health Care

 ...Supplemental Health Care is seeking a LPN / LVN School Nurse for a local contract job in Rockville, Maryland. Job Description & Requirements ~ Specialty: School Nurse ~ Discipline: LPN / LVN ~ Start Date: ASAP ~ Duration: 13 weeks ~37 hours per week... 

University of New Mexico - Hospitals

Registered Nurse Job at University of New Mexico - Hospitals

 ...is based on a number of factors, including but not limited to experience, education, and other business and organizational considerations...  ...PRN Shift: Days Position Summary: Work within the nursing process to provide direct nursing care to assigned patients....