Job Description

Responsible for assisting guests, maintaining public safety, controlling venue access to restricted areas, and preventing unauthorized items from entering the venue. Provide a safe environment for guests and venue/tour staff. Communicate venue information about policies and procedures to guests as they prepare to enter the venue. Assist in VIP areas of the venue for access control. Assist in searches for non-permitted items and ticket scanning of anyone who enters the venue. Also, operating detection devices (walk thru metal detectors and wands) as needed. Be aware of and communicate any suspicious items and activities to Supervisors. Look for ways to proactively assist the guest to ensure they have an enjoyable experience. Answer questions about common venue programs such as upgrades, purchasing fan merchandise, etc. Assist guests with needs such as finding their seats, seat relocation, escorting guests to artist meet & greets and finding lost items. Assist in resolving guest complaints. Direct restroom and concessions lines, as needed, to shorten guest waiting times. Help with the removal of any debris after the guests have exited the venue. Ability to perform duties in a professional manner and appearance, ability to make independent and good judgement decisions within proper policy and procedures. Position requires physical activity such as walking, standing, climbing stairs and lifting and carrying 30 lbs+ in an outdoor rain or shine event. Live Nation Entertainment is the world’s leading live entertainment and eCommerce company, comprised of four market leaders: Ticketmaster, Live Nation Concerts, Front Line Management Group and Live Nation Network. As the largest producer of live music concerts, Live Nation Concerts operates over 45 venues across the United States. Employees have a leading role in service experience our guests have. The extent to which we recognize our employees for service well done, is the extent to which they will care not only for the guests, but for each other. That’s why SAFETY for employees and guests is our first priority. We show CARE around every corner and look to create ENCORE moments of service excellence for everyone. Our commitment to EFFICIENCY is our way of staying well-organized. Live Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical conditions, sexual orientation, genetic information, or any other characteristic protected by state or federal law. The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promoting from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

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