Job Description

Job Description

Job Description

Salary:

The Field Service Engineer is responsible for the installation, training, and support of Barfeeders, Bar Unloaders, and Chucks on CNC turning centers. This role involves establishing and maintaining strong business relationships with customers throughout North America while providing high-quality service and technical support.

Key Responsibilities

• Provide on-site service and customer support during field visits.
• Manage the installation, repair, and maintenance of equipment at customer sites.
• Diagnose technical problems and implement effective solutions.
• Collaborate with the technical team to share insights and enhance service quality.
• Understand customer requirements and make appropriate recommendations for products and services.
• Demonstrate and educate customers on the Lexair systems and their functionalities.
• Maintain ongoing communication with customers to ensure timely resolution of issues and proper follow-up.
• Utilize individual skillsets at the plant when not traveling to assist in various projects.
• Perform other related duties as assigned by management.
• Likely to work in MTA Assembly when not traveling for field visits.

Qualifications

• Education: Technical degree or certification in a relevant field preferred.
• Experience: Proven field service experience, with knowledge of CNC machining.
• Skills:
  • Strong troubleshooting skills and the ability to address customer concerns effectively.
  • Proficiency in testing, repairing, and servicing technical equipment.
  • Understanding of CNC controls, electronic circuits, and fluid power systems.
  • Strong mechanical and electrical aptitude.
  • Ability to read and interpret mechanical drawings and electrical diagrams.
  • Excellent problem-solving skills and attention to detail.
  • Strong adaptability skills for diverse industrial environments.
  • Ability to follow complex directions and communicate technical information clearly.
  • Resourceful, with the capacity to work independently or collaboratively within a team.
  • Strong analytical, interpersonal, and communication skills.
  • Ability to multitask and manage shifting priorities.
  • Dependable, ethical, and trustworthy.
  • Professional presentation to customers as a Lexair team member.

Physical Requirements

• Regularly required to stand and walk
• Frequently uses hands to handle or feel
• Overhead, side, under and angle reaches with hands and arms
• Verbal communication with clients/customers
• Occasionally required to sit, climb, balance, stoop, kneel, crouch, or crawl, or lay on back under machine
• Must frequently lift and/or move/push/pull up to 25 pounds
• Must regularly lift and/or move/push/pull up to 50 pounds
• Must occasionally lift and/or move/push/pull up to 100 pounds
• Specific vision abilities required include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

• Regular exposure to a variety of industrial environments.
• Occasionally exposed to moving mechanical parts; noise levels are typically loud. Hearing protection will be provided to team member.

Travel Requirements

• Travel is required 50-70% of the time based on customer needs.

PPE Requirements:

• Safety Glasses Required at all locations
• Non-skid, enclosed toe shoes required
• Hearing protection will be provided for travel to customer facilities

Pay Information:

• Non-Exempt Role
• Hourly Rate based on experience
• Paid Bi-Weekly

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