Job Description

Service Sales Engineer

Do you thrive on building relationships and driving growth within the food industry? Are you a strategic leader with a passion for delivering exceptional customer experiences? If so, we have an exciting opportunity for you!

We are seeking a highly motivated and results-oriented Service Sales Engineer to spearhead our parts sales and service activities across the Upper Midwest. In this pivotal role, you will act as a trusted advisor and key account manager, fostering strong customer relationships while driving revenue growth and expanding our market presence.

What you'll do:

• Drive Sales and Service Excellence: Lead territory parts sales and service initiatives, ensuring alignment with overall business objectives. You will strategically allocate resources, prioritize activities, and champion the execution of local equipment and service sales strategies to maximize impact.
• Be a Customer Champion: Cultivate and maintain strong relationships with customers, acting as their primary point of contact. You will proactively engage with clients, understand their needs, and ensure they are well-informed about our comprehensive range of products and services.
• Develop Winning Strategies: Analyze market trends, identify opportunities, and develop effective sales strategies to achieve order and margin intake targets. You will position our product offerings to enhance competitiveness and drive business growth.
• Provide Technical Expertise: Leverage your knowledge of industrial applications, particularly within the food industry, to provide technical support and resolve complex issues related to start-ups and field trials at customer sites.
• Collaborate and Innovate: Partner with internal stakeholders, including product development teams, to support new product launches and ensure customer requirements are met.
• Negotiate and Close Deals: Develop detailed quotations, analyze customer needs, and participate in pricing strategies to ensure margin contribution and competitiveness. You will skillfully negotiate contracts and secure favorable outcomes.
• Travel and Build Relationships: Travel extensively (50%) throughout the territory to connect with customers, identify new business opportunities, and strengthen our market position.

What you'll bring:

• Industry Expertise: A minimum of 5 years of experience in industrial applications, preferably within the food industry, with a strong understanding of drying and evaporation applications and the competitive landscape.
• Sales and Service Acumen: A proven track record in driving sales and managing service operations, including product management within a matrix organization. Deep understanding of modern sales processes, service methodologies, and tools (e.g., ordering, pricing, CRM).
• Customer Focus: Exceptional customer orientation with the ability to build rapport and establish strong relationships at all levels. Demonstrated negotiation and contracting skills.
• Communication and Collaboration: Excellent communication and interpersonal skills, with the ability to effectively network, influence, and negotiate. A solution-oriented team player with strong problem-solving abilities.
• Education: A University Degree in Engineering, food science, or a related field, or equivalent industry experience.

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