Job Description
Position Summary The Freight Broker builds and manages a personal book of business by connecting shippers and carriers to move freight efficiently and profitably. This is a full-desk role responsible for developing new shipper accounts through cold calling and networking while simultaneously managing carrier relationships to ensure reliable service and margin growth. The ideal candidate thrives in a competitive, fast-paced environment and is motivated by building lasting partnerships through communication, hustle, and accountability.
Key Responsibilities - Prospect, qualify, and secure new shipper accounts through high-volume cold calling, email outreach, and networking.
- Negotiate buy and sell rates to maximize margin while ensuring competitive pricing and service quality.
- Match available freight with qualified carriers to ensure timely and efficient execution.
- Develop and maintain relationships with core carriers to support consistent capacity and lane coverage.
- Use DAT and other digital load boards to post, search, and track freight opportunities in real time.
- Vet and onboard new carriers using Highway to ensure compliance and safety standards are met.
- Monitor shipments through pickup, transit, and delivery, proactively resolving service issues.
- Manage and grow a personal book of business with a focus on profitability, retention, and customer satisfaction.
- Collaborate with internal operations, accounting, and leadership teams to ensure smooth load execution and billing accuracy.
- Stay current on market trends, capacity shifts, and pricing dynamics to provide competitive intelligence to customers and carriers.
Qualifications - Bachelor's degree in business, Supply Chain, or related field preferred; equivalent experience considered.
- 2-5 years of experience in freight brokerage or 3PL sales with a proven track record of building accounts and carrier relationships.
- Exceptional negotiation, communication, and relationship management skills.
- Experience using DAT and Highway or similar tools for carrier sourcing and vetting.
- Ability to thrive in a fast-paced environment with high call volumes and tight deadlines.
- Self-motivated, entrepreneurial mindset with a strong drive to build and grow a personal book of business.
- Proficiency in CRM systems and Microsoft Office tools (Excel, Outlook, Teams).
Performance Indicators - Gross profit and revenue growth generated from personal book of business.
- New shipper accounts are onboard and retention rate of existing customers.
- Carrier compliance and on-time pickup/delivery performance.
- Margin per load and cost-to-service efficiency.
- Call activity, pipeline development, and conversion rates.
- Customer satisfaction and service recovery results.
IL Comp Info: Pay range: $60,000 base, plus commission.
ESG Statement: We strive to make our world better by utilizing ingenuity and technology to minimize our environmental impact, cultivating a business that recognizes the intrinsic value of diversity and inclusion, and requiring accountability, transparency and integrity in everything we do.
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Job Tags
Base plus commission, Work at office, Shift work,