Job Description
The Housekeeper at the Courtyard by Marriott Norfolk is primarily responsible for cleaning and preparing attractive guest rooms, hallways, and public areas in the hotel.
ESSENTIAL FUNCTIONS
- Follow company and brand procedures in the cleaning and preparation of guest rooms.
- Complete all pre-cleaning duties such as stocking guest supplies, cleaning supplies, and linen for housekeeping cart set-up.
- Remove all trash and dirty linen from guest rooms.
- Ability to do repetitive duties such as bed making and bathroom cleaning.
- Replacing bed linens and replenishing guest room supplies.
- Conducting deep cleaning activities as needed within the guest room in conjunction with the maintenance department.
- Interact with guests and team members in a friendly, service-oriented manner.
- Maintain regular attendance as required by scheduling.
- Maintain company and brand standards of personal appearance and grooming.
- Thoroughly clean and restock the required number of guest rooms as assigned per shift.
- Complete any special requests made by guests or other departments on the behalf of guests.
- Report any maintenance issues or lost and found items to supervisor or manager.
- Perform other duties as assigned.
MINIMUM QUALIFICATIONS
- Must have a positive attitude and willingness to learn.
- Must have the ability to communicate effectively and clearly.
- Strong attention to detail.
- Physical ability to stand/walk the entire shift and perform repetitive motions.
- Ability to work well in stressful, high-pressure situations.
- Flexible schedule with availability days, nights, holidays, and weekend based on the demands of the hotel.
- Must be able to convey information and ideas clearly.
- Must have a desire to serve all guests.
- Must be 18 years of age or older to perform this job.
PREFERRED QUALIFICATIONS
- Experience cleaning in a hotel or a related field.
Our Company
- MCR is the 3rd-largest hotel owner-operator in the United States.
- Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
- MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities .
- MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
- MCR was named one of Fast Company ’s 10 Most Innovative Travel Companies of 2020 .
- MCR is a three-time recipient of the Marriott Partnership Circle Award , the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer .
- For the TWA Hotel at New York’s JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS) , the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA
What we offer/What’s in it for you?
- Hotel Discounts
- Weekly Pay
- Paid Time Off
- Retirement Options
- Referral bonuses
- Career advancement & upward mobility
- Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members
Job Tags
Weekly pay, Full time, Flexible hours, Shift work, Weekend work,