Job Description
Job Description
Job Description
Benefits:
- 401(k)
- Bonus based on performance
- Company car
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Vision insurance
Service Manager: oversee the installation, maintenance, and repair of heating, ventilation, and air conditioning systems. Build and lead a team of technicians, ensuring efficient and quality service delivery to customers. Their responsibilities include scheduling, technical support, quality control, training, and sometimes even sales.
1. Leadership and Management:
Team Management: Recruit , hire, train, and manage a team of HVAC technicians, providing guidance and support.
Scheduling and Dispatch: Plan and coordinate service schedules, dispatching technicians to various jobs while optimizing routes and time.
Performance Management: Monitor technician performance, provide feedback, and conduct performance reviews.
Training and Development: Organize training programs to enhance technicians' skills and knowledge, ensuring they stay up-to-date on the latest technologies and safety regulations.
2. Technical Expertise and Support:
Troubleshooting: Assist technicians in diagnosing and resolving complex HVAC system issues, providing technical guidance when needed.
Quality Control: Ensure that all installations, repairs, and maintenance work meet the required standards and comply with regulations.
Compliance: Ensure adherence to local, state, and federal regulations related to HVAC installation, maintenance, and repair.
3. Customer Relations and Sales:
Customer Communication: Interact with customers to understand their needs, address concerns, and provide service updates.
Sales and Business Development: In some cases, HVAC Service Managers may also be involved in generating sales leads, developing maintenance agreements, and estimating costs for projects.
4. Administrative Tasks:
Inventory Management: Oversee the inventory of parts, tools, and equipment, ensuring technicians have the necessary resources for their work.
Reporting: Prepare reports on project progress, technician performance, and customer feedback.
Budget Management: Manage the service department's budget and ensure efficient resource allocation.
5. Other Responsibilities:
Safety Compliance: Ensure that all work is performed safely and in accordance with safety regulations.
Vehicle Maintenance:
Oversee the maintenance and upkeep of service vehicles.
Problem Solving: Address and resolve any issues or conflicts that may arise within the service team or with customers.
The HVAC Service Manager is a crucial role that combines technical expertise, leadership skills, and customer service acumen to ensure the efficient and effective operation of an HVAC service department.
Job Tags
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