Overview Job Title: Incident Program Manager Location: Miami, FL – Hybrid, 3 days onsite Duration: 9 Months Rate Range: $48 – 52.93/hr on W2 DOE Company: Russell Tobin Responsibilities Incident Management (Engineering exposure – tech knowledge is beneficial) Problem Management (understands handshake between Incident and Problem Management) Monitoring (Splunk, Wavefront, etc.) – basic understanding sufficient to interpret Cross-Functional interactions with Business Organization (Legal, Compliance, Customer Success, etc.) and Third-Party interactions in case of incidents for business recovery post-outage Drive efficiency based on key KPI fluctuations – tech and business Fluency and authoritative control of situations mandatory – effective verbal and written communication – tech ↔ business Understands Finance world at a high level Education & Qualifications 7+ years in banking or FinTech industries ITSM tools like ServiceNow Technical background is a huge plus Seniority level Mid-Senior level Employment type Contract Job function Information Technology Industries IT Services and IT Consulting #J-18808-Ljbffr Russell Tobin
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