Information Technology Support Specialist Job at Berkshire Hathaway Shoe Holdings, Andover, MA

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  • Berkshire Hathaway Shoe Holdings
  • Andover, MA

Job Description

IT Support Level 2 Role

Key Responsibilities

  • Deliver technical assistance for desktops, laptops, mobile devices, and printers through phone-based and onsite support.
  • Troubleshoot and resolve issues related to operating systems, software applications, and hardware components.
  • Assist users via phone and remote desktop, ensuring prompt and effective problem resolution.
  • Support and configure software such as Microsoft Office (Excel, Word, PowerPoint, Access, Outlook), Adobe applications, Meraki VPN, and other corporate tools.
  • Perform basic system administration tasks and support local network and telephone issues.
  • Collaborate with the Helpdesk team to log, dispatch, and escalate support calls as needed.
  • Provide hardware and software support across the organization, including remote offices.
  • Manage inventory and purchasing of technology assets.
  • Physically lift and move computers, monitors, and servers as required.
  • Work professionally with all levels of the organization in a service-oriented manner.
  • Offer onsite support and assist remote offices as required.

Required Skills and Qualifications

  • Experience troubleshooting Windows and Apple desktops, laptops, and mobile devices.
  • Proficiency in Adobe software and Microsoft Office suite.
  • Printer support experience.
  • Background in purchasing and asset management.
  • Familiarity with ticketing systems is preferred.

Preferred Skills

  • Advanced network problem-solving abilities.
  • Knowledge of RingCentral, VMWare, AWS, Switches, Wireless Access, APC, Dell servers, and Linux.

Required Social Skills

  • Friendly demeanor and excellent phone etiquette.
  • Effective time management and organizational skills.
  • Ability to learn and adapt quickly in a dynamic environment.
  • Capable of working both independently and as part of a team.

 

Job Tags

Work at office, Local area, Remote work,

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