Information Technology Support Specialist Job at Berkshire Hathaway Shoe Holdings, Andover, MA

Q1dKbmFlenpWWGtIQ3pReFA3RU13SWxt
  • Berkshire Hathaway Shoe Holdings
  • Andover, MA

Job Description

IT Support Level 2 Role

Key Responsibilities

  • Deliver technical assistance for desktops, laptops, mobile devices, and printers through phone-based and onsite support.
  • Troubleshoot and resolve issues related to operating systems, software applications, and hardware components.
  • Assist users via phone and remote desktop, ensuring prompt and effective problem resolution.
  • Support and configure software such as Microsoft Office (Excel, Word, PowerPoint, Access, Outlook), Adobe applications, Meraki VPN, and other corporate tools.
  • Perform basic system administration tasks and support local network and telephone issues.
  • Collaborate with the Helpdesk team to log, dispatch, and escalate support calls as needed.
  • Provide hardware and software support across the organization, including remote offices.
  • Manage inventory and purchasing of technology assets.
  • Physically lift and move computers, monitors, and servers as required.
  • Work professionally with all levels of the organization in a service-oriented manner.
  • Offer onsite support and assist remote offices as required.

Required Skills and Qualifications

  • Experience troubleshooting Windows and Apple desktops, laptops, and mobile devices.
  • Proficiency in Adobe software and Microsoft Office suite.
  • Printer support experience.
  • Background in purchasing and asset management.
  • Familiarity with ticketing systems is preferred.

Preferred Skills

  • Advanced network problem-solving abilities.
  • Knowledge of RingCentral, VMWare, AWS, Switches, Wireless Access, APC, Dell servers, and Linux.

Required Social Skills

  • Friendly demeanor and excellent phone etiquette.
  • Effective time management and organizational skills.
  • Ability to learn and adapt quickly in a dynamic environment.
  • Capable of working both independently and as part of a team.

 

Job Tags

Work at office, Local area, Remote work,

Similar Jobs

programmers.io

Azure Data Bricks Engineer Job at programmers.io

 ...io | IT Recruitment Our Client is looking to hire Multiple Azure Databricks Engineer for Louisville, KY 5 days/week and thats from Day 1.Please...  ...Write clean, efficient, and reusable code in SQL & Python for data transformation and automation.Collaborate with business... 

Beacon Home Care

Caregiver | HHA | CNA | Home Health Aide | Sarasota | Day Shifts | Senior Care | Weekday Job | Companion Care Job at Beacon Home Care

 ...thrives on helping others? Join our dedicated team at Beacon Home Careand make a real difference in someones life.All while...  ...Certified CNA or HHA* Reliable, kind, and passionate about senior care* Able to lift/move clients safely* Valid driver... 

Equinox

Licensed Massage Therapist, Austin Job at Equinox

 ...you. Job Description Are you a results driven Licensed Massage Therapist passionate about helping people maximize their...  ...Therapists who are interested taking a multimodal approach to manual therapy and adding movement science to their skill set. Equinox can... 

Associates Asset Recovery

Diesel/Auto Mechanic Job at Associates Asset Recovery

 ...or systems, such as power and drive trains, electrical, air conditioning, fuel, emission, brake, steering, hydraulics; completes machine shop operations; making adjustments and alignments including bearing loads, gear tooth contact, valve mechanisms, governors, oil... 

Elements Massage

Massage Therapist Job at Elements Massage

 ...Overview Our goal is to build the perfect massage therapy team of employees, where you WANT to come to work. Because we were founded by a massage therapist, we do things just a little differently. We'd love to show you what makes us special! We are looking for...