Job Description

IT Help Desk Specialist (Open) Frostburg State University seeks applications for a full-time, exempt, contractual IT Help Desk Specialist. Salary Range is $54,000 - $56,000. Partial University System of Maryland benefits package included. Responsibilities: This position is responsible for providing support to all Faculty, Staff, and students for a broad spectrum of technologies. This includes receiving, creating, and monitoring service requests coming into the Help Desk. This position will also back up other Technology Services staff. Minimum Qualifications: Associate's degree in Information Technology, Computer Science, or related field. One to three years of IT support and troubleshooting experience with various devices, software applications and operating systems. Preferred Qualifications: Strong customer service, critical thinking, and problem-solving skills related to the IT field. Ability to communicate effectively, correctly, and clearly, Ability to lift 50 lbs. and work on a ladder. About the University: A member institution of the University System of Maryland, Frostburg State University is a public, comprehensive, largely residential regional university offering programs in the sciences, education, business, the arts and humanities at both the undergraduate and graduate levels. FSU prides itself on being a dynamic, learning-centered institution that emphasizes teaching with opportunities for professional development and research. More than 4,000 students enroll yearly. About the Area: FSU is located on a scenic 260-acre campus in the mountains of Western Maryland, a region rich in history, quaint shopping areas and eclectic cafes and food choices. The Western Maryland region is considered a four-season outdoor hub of recreational experiences offering activities such as hiking, mountain biking, water sports, snowboarding, skiing, golfing, climbing, etc. Frostburg offers a family-friendly college town feel with easy access to major cities like Pittsburgh, Washington, and Baltimore. If you are looking for insightful colleagues, energetic students, and a great place to work and call home in a region with unlimited adventure seeking opportunities, FSU is for you! To Apply: If you wish to apply, please visit Along with your application, please provide the following: 1) curriculum vitae; 2) a cover letter specifically addressing the requirements in this advertisement; 3) name and contact information for three professional references; and 4) unofficial graduate transcripts. For full assurance of consideration, apply by July 25, 2025. FSU is proud to be a diverse and inclusive multicultural university. Frostburg State University welcomes and encourages women, veterans, and minorities to apply and seeks to recruit and retain a diverse workforce. FSU is an Equal Opportunity Employer. Appropriate auxiliary aids and services for qualified individuals with disabilities will be provided upon request. Please notify us in advance. Frostburg State University

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