Job Description

Job Description

Do you want to work for a company that puts people first and inspires your best? At HGV we will help you reach your goals and build your future. Our Team Members are the HEART of what we do. It is their talent, passion, and dedication to our brand that has fueled the success of Hilton Grand Vacations!

As a  Bell and Valet Manager you would be responsible for performing the position's duties in alignment with our culture and driving company success through performing the following tasks to the highest standards:

• Runs the delivery of efficient Valet/Bell check-in and check-out services and coordination of Valet/Bell activities with other departments to ensure all standards are met and excellent customer service is provided.
• Coordinates and problem solve, arising from owner/guest concerns with a commitment to satisfying every guest/owner.
• Audits the collection of parking fees due to the property. Ensures the provision of special services to owners and guests.
• Coordinates personnel functions such as selection, orientation, training, performance reviews, discipline, counseling, scheduling, pay and recognition.
• Maintains a positive work environment between staff and management. Help develop management talent by acting as a mentor for direct reports.
• Promote team member empowerment. Ensures team members fully understand performance standards, uniforms and appearance standards. Monitors payroll hours and reports.
• Routinely inspects department to ensure that equipment is in proper working condition and supplies are stocked. Serves as liaison with the Guest Services department to resolve all team member/guest concerns. 
• Assists with owner and guest activities and recreation as required by management. Manages key control procedures. May be required to do other duties and special projects as assigned by the general manager.

What are we looking for? 

At the core of our company’s success are our Team Members. To fulfill this role efficiently, you must possess the following minimum qualifications and experience:

• At least 1 year of similar experience required
• High School Diploma or equivalent experience 
• 2+ years of supervisory or managerial experience required

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• 3-5 years of related experience
• Prior working history in a Union environment

Why do team members like working for us:

• Day 1 Benefit Eligibility

• Competitive base pay

• Recognition Programs and Rewards

• Discounted travel programs

• 401(k) program with company match.

• PTO, 10 Paid Holidays per year plus 2 floating

• Paid Sick Days

• Employee stock purchase program

• Tuition reimbursement programs

• Numerous learning and advancement opportunities

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