NerdsToGo Computer Technician Green Brook Who we are: “Any sufficiently advanced technology is indistinguishable from magic." -Arthur C. Clarke. NerdsToGo is a rapidly growing technology based service company, with a mission to provide the best white-glove service in the business. We strive every day to provide outstanding technology services for residential and small business customers. In doing so, we hope to remove the confusion of technology that our customers feel is “magic”. What you’ll be doing in this role: You’ll have an opportunity to join the front lines of a rapidly growing company and be an early critical member of our team. You’ll also be able to impact the early history of the company within the PNW. In this role you’ll resolve all computer and technology related issues for residential and small businesses while delivering exceptional and personal customer service. Consult with customers in-store, over the phone, and on-site at their business or residence to provide solutions that best fit their needs Maintain a positive, empathetic, and professional attitude toward customers at all times PC Hardware and software fault isolation and repair Perform data recovery and loss prevention Upgrade and install software Perform Network installation and maintenance (wired, wireless, LAN, WAN) Manage virus protection and Spyware/Adware removal Enhance security solutions for home and small business technology Cell phone repair Call clients’ vendors for warranty and troubleshooting issues Manage a daily workload of service visits The ideal candidate will have experience with the following: 2 years minimum experience providing technical support Professional, high energy, customer-oriented work ethic Strong knowledge of PC troubleshooting and repair (A+ certification skill set) PC imaging and configuration Routers, TCP/IP, WAPs, Wireless, and other networking devices Proficiency with peer-to-peer and client/server network configuration and troubleshooting Mac and Apple experience In depth knowledge of Windows OS (Win 7, 8, 10) Spyware / adware removal tools / antivirus programs Teaching with patience and to those with less knowledge on a complex subject Valid driver’s license and clean driving record Preferred Qualifications On site computer repair experience Why You’ll Love it Here: Opportunity to join an incredible company that values people and results You have a chance to make a significant contribution on our history-making journey We take fun to another level, are infectiously positive, and truly care about one another Unlimited coffee, La Croix, and popcorn Training assistance to grow your technical and soft skills Competitive benefits including health insurance, vacation, paid holidays, commission opportunity So much variety- if you enjoy not doing the same thing every day, you’ll absolutely thrive in this role
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