Job Description

Job Opportunity

We are a growing, family-owned company operating since 1999. We are seeking motivated and compassionate individuals committed to delivering exceptional customer experiences while adhering to federal and state guidelines. Our safety protocols meet or exceed mandated standards, and we proudly serve an expansive portfolio of clients across both public and private sectors.

Duties:

• Receive inbound calls and respond using pre-scripted answers
• Make occasional outbound calls for verification purposes
• Enter sensitive information accurately into databases
• Deliver compassionate and tactful service to the community
• Operate multiple applications and computer programs
• Provide superior customer service
• Demonstrate active listening and learning
• Maintain attention to detail
• Communicate effectively in verbal and written formats

Requirements:

• Prior call center or customer service experience
• Computer proficiency and experience with MS Office
• High School Diploma or equivalent required
• Degree preferred; Veterans encouraged to apply
• Bilingual (Spanish) is a plus
• Proficiency with Internet Explorer, Microsoft Excel, Word, Outlook, and Adobe Acrobat
• Strong knowledge of customer service principles
• Excellent data entry and typing skills
• Superior listening, verbal, and written communication skills
• Highly organized, results-driven, and able to work in a fast-paced environment
• Ability to resolve challenging situations calmly and professionally
• Strong time management and prioritization skills
• Punctuality and reliability

Work Environment & Remote Policy:

• Primary work location: Call/Contact Center in North Andover, MA
• Reliable transportation required for in-office work
• Hybrid/remote work may be supported under certain circumstances, subject to:
• Reliable high-speed internet (hard-wired Ethernet connection required; minimum 25 Mbps upload/download)
• Private, quiet, distraction-free workspace
• Compliance with company Telecommute Policy

Preferred Education and Experience:

• Prior call center or customer service experience
• Computer proficiency and experience with MS Office
• High School Diploma or equivalent required
• Degree preferred; Veterans encouraged to apply
• Bilingual (Spanish) is a plus

Security Clearance Requirements:

• May be required to pass Federal background screening and/or state level criminal background screening.

This is a partial job description. Please contact our Career Center for more information.

Job Tags

Similar Jobs