Job Description

Join to apply for the PATIENT EXPERIENCE MANAGER role at Wellington Regional Medical Center 1 day ago Be among the first 25 applicants Responsibilities This position leads the transformation of the patient and family experience. Responsible for managing patient experience projects, curriculum development and delivery, and improvement projects. Will collaborate with unit and department leaders to drive change. Focused on developing and implementing strategies to promote excellence in patient and family experience. Consults with executives, physicians, staff and leaders on the best practices of patient experience and teaches others at all levels. Requires solid experience in adult learning concepts, advanced project management, organization, analytical and communication skills. Previous clinical experience or experience working in a clinical setting preferred. Strong working knowledge of reporting and interpretation of survey results, understanding of statistical concepts. Innovation and creativity required. Manages and leads the facility’s Patient Liaisons and demonstrates service excellence at all times. Other duties as assigned. Requirements Bachelor’s Degree in Healthcare Administration or Business related field required. 2-3 years of Healthcare Experience. Strong communication, organization and follow-through skills. Able to create and make presentations to all levels within the organization and manage projects with an innovative and creative approach that exhibits excellent complex analytical and change management skills. Proficiency in Microsoft Outlook, Word, PowerPoint and Excel. Solid ability to analyze and evaluate business problems by defining the challenges, identifying alternatives, and making timely decisions while demonstrating strong knowledge of Patient Experience best practices and how to best integrate with clinical care. Project management experience preferred. Qualifications All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success. Avoid and Report Recruitment Scams: At UHS and all its subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS. During the recruitment process, no recruiter or employee will request financial or personal information from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you suspect a fraudulent job posting or job-related email, we encourage you to report concerns to appropriate law enforcement and verify opportunities on legitimate UHS career websites. Seniority level Not Applicable Employment type Full-time Job function Management Industries Hospitals and Health Care and Mental Health Care Referrals increase your chances of interviewing at Wellington Regional Medical Center by 2x #J-18808-Ljbffr Wellington Regional Medical Center

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