Newport News, Virginia Overview The PC Technician I performs general Help Desk and PC Tech duties by providing courteous technical expertise on the telephone or in person for reported hardware or software problems. The Tech will assist and coordinate support across multiple Information Systems departments to include but not limited to IS Telecom, Network, Server, Email, Workday, and iCare teams. What you will do Provide technical expertise for reported hardware or software problems over the phone and in person at multiple Riverside locations across the health system Ensure that all phases of end user support are coordinated, monitored, logged, tracked, and resolved appropriately. Create and maintain documentation such as Help Desk User Guides and Knowledge Base articles. Assist in and coordinate support across multiple Information Systems departments to include but not limited to IS Telecom, Network, Server, Email, Workday, and iCare teams Support Construction Management and system offices and units to coordinate moves and installations Performs special assignments and projects to support IT operational needs Education High School Diploma or equivalent (Required) Associates Degree Information Systems (Preferred) Experience 1 year experience in Healthcare processes and procedures and the use of information in clinical and financial departments (Preferred) 1 year experience in assessing and analyzing customer's technical issues via phone or in person (Required) Licenses Drives personal vehicle for RHS business 25% or more of the time to perform essential functions of the job Valid Drivers License Required Certifications: Two (2) certifications required from the following: CompTIA A+ CE, or CompTIA N+ CE, or CompTIA Security+ CE, Apple Certified Support Professional, Apple Certified IT Professional, Cisco Certified support Technician (CCST), Cisco Certified Network Associate (CCNA). 1st certification obtained within 90 days of start date and 2nd certification within 180 days of start date. (Required) To learn more about being a team member with Riverside Health System visit us at Riverside Health System
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