Job Description

Now Hiring: Pharmacy Services Specialist

We're looking for a Pharmacy Services Specialist to be the front-line voice of our customer experience. In this role, you’ll work directly with pharmacies and specialty practices to support their on-boarding and day-to-day interactions with our services. Your ability to communicate clearly, think on your feet, and problem-solve will help shape the way customers experience our company.

This position is fully onsite in our Strip District office and is ideal for someone who’s organized, tech-savvy, and passionate about delivering exceptional service in the healthcare space.

Location: Onsite – Strip District, Pittsburgh, PA

Pay: $22/hour

Schedule: Full-time, Monday–Friday

Shifts Available: 8:00 AM – 5:00 PM or 11:00 AM – 8:00 PM (standard 8-hour shifts)

Key Responsibilities:

• Provide first-line support for customer issues and resolve challenging cases
• Review reports and complete necessary follow-up actions
• Escalate complex issues to internal support teams as needed
• Flag training or education opportunities to leadership
• Monitor Program Support queues and maintain service levels
• Work across multiple applications and systems to deliver fast, accurate service
• Perform other duties as assigned based on team needs

What You Bring

Education & Experience -

• 1+ year of work experience , ideally in a healthcare, pharmacy, PBM, or customer support setting
• Bachelor’s degree in business, pharmacy, healthcare, or a related field preferred (not required)
• Experience meeting quality standards and providing high-level customer support

Skills & Knowledge -

• Strong verbal and written communication and interpersonal skills
• Proficient in Microsoft Office and general computer systems
• Able to multitask in a fast-paced environment with multiple platforms
• Comfortable working independently and following detailed processes

Nice to Have -

• Experience in healthcare, call centers, or specialty pharmacy support
• Familiarity with pharmacy workflows, PBMs, or insurance systems

Why Work With Us?

• Be part of a mission-driven team helping healthcare providers and patients
• Grow your skills in a dynamic, tech-enabled environment
• Enjoy a consistent weekday schedule — no weekends
• Work in the heart of Pittsburgh’s Strip District in a collaborative, modern office setting

Apply Now to join a growing team where your communication, organization, and problem-solving skills can make a real impact.

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