Salesforce Administrator Job at netPolarity, San Jose, CA

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  • netPolarity
  • San Jose, CA

Job Description

Overview

Senior Recruiter @ netPolarity (A Saicon Consultants Inc. company) | Corporate Recruiting, Internal Recruitment

Location: San Jose, CA (Hybrid)

Duration: 3 months (chance of extension)

Rate: 65-70/Hour on W2

Job Description

Client is seeking a skilled Business System Analyst with a proven history of delivering scalable application solutions on the Salesforce platform. This role requires a deep understanding of sales and/or support business processes, Salesforce Sales / Service Cloud capabilities, strong analytical and communication skills, and collaboration with customers and technical teams to create unique customer solutions leveraging the full power of the Salesforce platform.

Responsibilities
  • Lead dynamic and interactive requirements gathering sessions with cross-functional stakeholders across multiple business groups and guide users toward Out-of-box Salesforce solutions and industry Best Practices
  • Adopt a robust analytical approach to evaluate business needs, identify opportunities for improvement, and decompose high-level information into detailed requirements, emphasizing cross-functional inter-dependencies
  • Create and maintain the Functional Specs documentation , including use cases, and work collaboratively with the team to test and deploy the system changes
  • Work with development, design, and QA teams to ensure the business requirements are implemented and validated as per documented specs
  • Monitor Salesforce Service Cloud upgrades and industry trends, recommending best practices and new features to improve efficiency and leverage native functionality as much as possible
  • Develop reports, dashboards, and metrics to provide insights to stakeholders
Qualifications
  • Excellent verbal and written communication skills, with the ability to work collaboratively across teams
  • 10+ years of experience in a Business Systems Analyst role, with 3+ years experience on Salesforce Sales and/or Service Cloud required
  • Strong understanding of Salesforce Sales & Service Cloud features
  • Proficient in creating process diagrams, user stories, and functional specifications
  • Strong analytical and problem-solving skills, with a focus on driving measurable outcomes
  • Ability to build consensus among cross-functional business stakeholders (at different levels of the organization) on approach and outcomes and help deliver robust, scalable technology solutions.
  • Strong verbal and written communication skills, expertise in managing crucial customer conversations, coupled with strong negotiating and conflict-resolution abilities
  • Results-oriented and self-starter with a desire to learn and continuously augment skills
  • Bachelors degree in Computer Science, Finance, Business, or Technology related field
Details
  • Seniority level: Mid-Senior level
  • Employment type: Contract
  • Job function: Consulting
  • Industries: Business Consulting and Services

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Job Tags

Contract work,

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