Job Description

Security Incident Communications Manager This role is for a full-time Security Incident Communications Manager, with an employee type of Regular, based in the AMS - North America and Canada region, and offers a flexible or remote work persona. ServiceNow is a global market leader in innovative AI-enhanced technology, with over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform connects people, systems, and processes to empower organizations to work smarter, faster, and better. The ServiceNow Security Organization (SSO) delivers world-class security solutions to reduce risk and protect the company and our customers. The Security Incident Communications Manager will lead clear, timely, and accurate communications during high-pressure security incidents, helping protect ServiceNow’s reputation, meet regulatory requirements, and keep stakeholders informed. Role Overview The ideal candidate will have strategic crisis communications expertise and the ability to execute swiftly in fast-moving situations, bridging security, legal, PR, and executive teams to craft incident-specific communication strategies. Key Responsibilities Develop and maintain communication plans for various security incident types. Coordinate with the incident response team to gather facts and determine the most effective communication approach. Manage stakeholder messaging, including internal employees, external customers, and public relations. Ensure regulatory compliance with GDPR, CCPA, and other relevant regulations. Maintain thorough records of incident communication activities. Lead after-action reviews to evaluate communication effectiveness and refine playbooks and processes. Utilize AI to integrate into work processes, decision-making, or problem-solving. Demonstrate strong organizational skills, exceptional communication skills, crisis management, stakeholder management, analytical thinking, and incident response knowledge. Be technically proficient in security concepts and tools to accurately communicate technical information to non-technical audiences. Qualifications Typically requires a minimum of 8 years of related experience in communications, including crisis communications and/or incident communications in a global, matrixed organization. Proven track record of developing and executing communication strategies for security incidents or other corporate crises. Highly organized, self-motivated, and able to work independently while managing multiple priorities. Flexible, collaborative, and comfortable in a fast-paced environment. Open, honest, and direct but tactful and respectful in communications style and approach. We approach our distributed world of work with flexibility and trust, and we are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. #J-18808-Ljbffr ServiceNow

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