Job Description

Job Description

Job Description

Description:

Eye Health America is looking for a trained ophthalmic technician who would like to apply their clinical knowledge to help patients in a hybrid remote capacity. The ideal candidate has spent at least 2 years working with patients inside an eye care clinic and has strong conversational and problem-solving skills.

Job responsibilities:

• Take inbound patient calls related to:
  • Prescription questions
  • Pre-surgical and post-surgical questions
  • Adverse events related to surgeries and prescriptions
  • Triaging emergent eye issues and scheduling urgent appointments
• Place outbound calls related to:
  • Patient voicemails with clinical questions
  • Directives from in-clinic providers and staff on clinical communication to patients
  • Patient educational programs
• Input and maintain accurate and up-to-date patient records, including demographic information
• Serve as an advocate for patients, addressing their concerns and ensuring their needs are met
• Maintain patient confidentiality in accordance with healthcare privacy laws (e.g.,HIPAA)

Benefits:

As a team member at Eye Health America, you'll enjoy:

• Medical, Dental, Vision, Short-term Disability, Long-term, Disability, Life Insurance, etc.
• Matching 401(k)
• Wellness Program
• Paid Vacation & Holidays
• Training/Advancement opportunities

• COA certification required.
• Phone triage experience preferred.

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