Job Description

About the Role Impact you will make The Insurance Discover for Payers product helps payers identify other insurance coverage responsibility for their members and claims. This allows health plans to accurately manage costs and denials, which also helps reduce payer-provider abrasion. As a key member of the high-growth Insurance Discover for Payers Operations team at FinThrive, you will drive operational excellence and efficiency, ensuring positive customer relationships and client product satisfaction. You will ensure customer / product issues are mitigated. Your efforts will directly contribute to optimizing payer processes, reducing costs, and enhancing service quality for our clients. By leveraging your expertise in operations, you will identify and implement innovative solutions that improve workflow and productivity. Your collaboration with cross-functional teams will foster a culture of continuous improvement and operational innovation. Ultimately, your impact will be seen in the improved financial performance and customer satisfaction of our clients, solidifying FinThrive's position as a leader in the healthcare industry and payer market. What you will do Conduct adhoc analysis for customers and internal team for data related issues Perform data analysis and provide meaningful insights to drive operational process improvements as well as data research Advanced in Excel and utilizing formulas to create trending charts Work closely with product and development teams to recommend operational process and product improvements that will reduce support cost and enhance customer experience Work in a very fast - paced environment and ensure quick turnaround for client requests, data items, etc. Responsible for leading customer interaction on key issues and developing RCCA What you will bring Bachelor's degree in a related field 2+ years of relevant experience working with healthcare software companies 1+ years advanced technical skills, specifically Excel & SQL in Corporate Setting Travel required: minimal (few times per year) What we would like to see Experience with Tableau & Power BI About FinThrive FinThrive is advancing the healthcare economy. For the most recent information on FinThrive's vision for healthcare revenue management visit finthrive.com/why-finthrive. Award-winning Culture of Customer-centricity and Reliability At FinThrive we're proud of our agile and committed culture, which makes FinThrive an exceptional place to work. Explore our latest workplace recognitions at Our Perks and Benefits FinThrive is committed to continually enhancing the colleague experience by actively seeking new perks and benefits. For the most up-to-date offerings visit finthrive.com/careers-benefits. FinThrive's Core Values and Expectations Demonstrate integrity and ethics in day-to-day tasks and decision making, adhere to FinThrive's core values of being Customer-Centric, Agile, Reliable and Engaged, operate effectively in the FinThrive environment and the environment of the work group, maintain a focus on self-development and seek out continuous feedback and learning opportunities Support FinThrive's Compliance Program by adhering to policies and procedures pertaining to HIPAA, FCRA, GLBA and other laws applicable to FinThrive's business practices; this includes becoming familiar with FinThrive's Code of Ethics, attending training as required, notifying management or FinThrive's Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations Physical Demands The physical demands and work environment characteristics described here are representative of those that a colleague must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Statement of EEO FinThrive values diversity and belonging and is proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We're committed to providing reasonable accommodation for qualified applicants with disabilities in our job application and recruitment process. FinThrive Privacy Notice for California Resident Job Candidates Know Your Rights Pay Transparency Notice FinThrive is an Equal Opportunity Employer and ensures its employment decisions comply with principles embodied in Title VII, the Age Discrimination in Employment Act, the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Assistance Act of 1974, Executive Order 11246, Revised Order Number 4, and applicable state regulations. 2024 FinThrive. All rights reserved. The FinThrive name, products, associated trademarks and logos are owned by FinThrive or related entities. RV092724TJO finthrive.com | FinThrive Careers | FinThrive Benefits & Perks | Physical Demands FinThrive

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