Job Description

Crafty elevates workplace food and beverage programs with enhanced services managed in one innovative, centralized platform. Founded in 2015, our mission is to help companies craft better workplaces. From DraftKings to Robinhood to Zillow, we work with the world’s biggest brands to foster a culture of employee connectivity and productivity. Headquartered in Chicago, with offices in New York and the Bay Area, Crafty manages food and beverage programs across 300+ offices, serving more than 300,000 employees per month. Our commitment to crafting better workplaces starts from within. We are a team of passionate, resourceful, and hard-working trailblazers who love what we do. Our expertise spans technology, food and beverage operations, client success, fulfillment and more. At Crafty, our people are our greatest asset, because it's our people who foster a culture that makes our company a place worth being part of. This is a hybrid role (three days per week at our HQ in Chicago, IL) and will report directly to the Director of Revenue Operations. The Role Crafty is looking for a Revenue Operations Manager to support our growing Revenue team, reporting to the Director of Revenue Operations. This role is critical in helping our Revenue team operate more efficiently through reducing friction in the sales cycle, accelerating deal velocity and refining our revenue and go-to-market (GTM) strategy. As a key connector across Biz Dev, Sales, Marketing, Finance, and Implementation, you will uncover opportunities for efficiency to support smarter decision-making. Key Responsibilities Own the end-to-end analysis and optimization of sales funnel metrics. Prepare analyses surrounding the sales funnel (conversion rates, deal velocity, metric breakdowns) and present actionable results to Revenue team leadership. Design and implement a process to streamline RFP (Request for Proposal) management that drives improvement in both participation rate and win rate. Improve Sales team’s effectiveness at RFPs (Requests for Proposals) by developing processes that improve participation rate, submission quality, win rate and time to completion. Manage and update sales territory model, refining ICP (Ideal Customer Profile), pulling in new target industries and accounts, adjusting territories as team scales and refreshing territories on a regular cadence. Collaborate with executive leadership in Sales, Marketing, Client Success and Finance to forecast revenue growth and align GTM (Go-to-market) plans with company goals. Support Sales enablement by developing processes to help Sales Executives and BDRs ramp faster and work more efficiently. Conduct sophisticated ad-hoc analyses for Revenue team and company leadership. Required Attributes Strong analytical problem-solving skills - Generate insightful conclusions from large, complex data sets to drive decision making. Framework thinking - Break down complex problems into coherent, actionable frameworks. Process mindset - Refine, scale and iterate on important processes over time. Cross-functional communication - Present to Senior Leadership and work independently with departments across the company on joint projects and initiatives. Proactivity and intellectual curiosity - Leverage data and insights to improve systems, processes and strategies across Sales and Revenue functions without explicitly being asked. Priority management - Balance and prioritize requests from different stakeholders based on impact to Revenue team and Crafty overall. Learning agility - Rapidly build expertise in Crafty’s business model and its nuances. Ideal Experience 5+ years of experience in a Sales Operations or Revenue Operations role or in a highly analytical and strategic role such as Consulting, Strategy or Biz Ops. Advanced proficiency with Google Sheets/Excel and SQL. Proficiency in BI/Data Visualization tools such as Tableau, PowerBI, Looker or equivalent. Familiarity with Hubspot CRM (or equivalent) is preferred but not required. Knowledge of key sales and revenue metrics (conversion rates, pipeline, stage duration, deal velocity, average deal size, etc.) is beneficial. Experience in fast-growing SaaS or Technology organizations is a plus. Role Goals Sales Funnel Diagnostics: By end of H1 2026, launch a real-time Sales funnel tracking report, identify 3-5 win rate and deal velocity improvement areas and recommend actions to address each area. RFP Support and Process Improvement: By FY 2026, increase RFP win rate from x% to y% through improved tools, processes and hands-on support. Territory Model Ownership: By end of H1 2026, assume ownership of Sales territory model and conduct at least 1 full model refresh, including analyzing company ICP criteria, balancing territory equity and adding net new companies to model. What we offer: Our people mean everything to us. When you join Crafty, you’re joining a team of passionate, smart individuals who work incredibly hard and get things done. We are proud to offer a compensation package that includes our Crafty healthcare plan, covering primary health, dental, and vision plans, 401k, paid time off, equipment certification courses, and parental leave. And, of course, it also includes Crafty-grade snacks, beverages, and fun events! Crafty provides equal employment opportunities (EEO) to all employees and applicants for employment without discriminating against race, color, religion, sex, sexual orientation, national origin, age, disability or genetics. The compensation amount for this role is targeted at $106,000 - 125,000 per year in Chicago. Final offer amounts are determined by multiple factors including cost of living based on location, candidate experience and expertise, and may vary from the amounts listed above. #J-18808-Ljbffr craftydelivers.com

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